Videojet Service Agreements and Offerings

Service Agreements and Offerings

Find the right coverage for maintenance and support

Videojet service agreements are designed to meet your needs. Whether you rely on Videojet or an in-house maintenance team to maintain your coding and marking equipment, we have a service offering with you in mind.

Foundation: Optimize your new printer for peak print performance from the first day. Videojet experts support and train your team, getting them familiar with your new equipment. Factory-recommended preventive maintenance and wear parts are covered, as well as any break-fix incidents, to help ensure your first two years are smooth sailing.

Comprehensive: The perfect solution to achieve maximum uptime and increase your productivity. Comprehensive coverage may be added to any Videojet printer, including those previously covered by Foundation. Get all the benefits of outsourced service for up to five years, including a full preventive maintenance program, continuous on-site training and support, and full coverage of labor, travel, and replacement of wear parts.

VideojetConnect™ Remote Service

Remote Service

We offer straight-forward Remote Service options designed around the way you manage your maintenance needs. Available either as a stand-alone service option or as a complement to other Videojet service agreements, Videojet Remote Service further delivers uptime peace of mind.

Overview
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Remote Alerts: Be the 1st to Know
Real-time notification of printer needs, warning or fault conditions
Empowering you to act quicker, intelligent software dispatches immediate email notifications that inform you of any irregularities or faults that could affect your Videojet printer’s performance.

Dashboards: Be the 1st to Respond
Instant visibility to valuable printer activity
Enabling proactive responses, you can now see the status of all the Videojet printers in your plant and drill down to detailed information on an individual unit. Configuration values can be quickly viewed without complicated navigation, and performance graphs can track a unit’s history and help identify the cause of downtime events.

Remote Recovery: Be the 1st to Recover
With remote recovery, Videojet expertise is virtually a click away
With remote access capabilities, your in-house experts or Videojet Technical Support can electronically access your Videojet printer’s operating system, troubleshoot and even make needed setting adjustments for you online. This virtual access can help you recover quicker, and often without the need for an on-site service call.