E-waste Management Policy

We at Videojet Technologies (I) Pvt. Ltd. (Videojet), believe in providing quality service to our customers without causing negative impact on the environment. Videojet strives to improve environmental performance of its product throughout its life cycle, by adopting best in class E-waste management practices.

Videojet’s recycling program reflects our efforts for E-waste management to eliminate environmental problems.

What is E waste?

As per the E-Waste (Management) Rules, 2016; which came in force from 1st October 2016, E-Waste refers to the electrical and electronic equipment, whole or in part discarded as waste by the consumers as well as rejects from manufacturing, refurbishment and repair processes. E waste contains substances that can have adverse effect on environment as well as human health.

Often E-waste comprises of toxic chemicals like lead, cadmium, hexavalent chromium, Polychlorinated Biphenyls (PCBs) and Polybrominated biphenyls (PBBs). If not disposed in a scientific way, E-waste can cause negative impacts on environment and human health.

General Scheme of Collection for safe disposal/ recycling of printers including cartridges by Videojet

  • Customers with End of Life (EOL) printers/damaged printers/spare parts/chips from used cartridges should reach out to Videojet’s customer service (contacted via a Toll free number – 1800 103 4812) team for potential trade in program or disposal;
  • In case of removal of electronic chips (as this is only the E-waste from cartridge) from printer cartridges, customer should contact Videojet for instructions on how to remove the chip and Videojet will further intimate logistic provider for collection and safe disposal of e-waste from customer site
  • If applicable, Videojet sales team negotiates and sets up a trade in deal with the customer. The customers’ existing printer may be a) Videojet make or b) any other make;
  • Videojet’s E-waste collection plan is for PAN India and to execute the same Videojet has collaborated with ECO Friend Industries, service provider for collection & disposal of old printers from customer’s end.
  • Videojet invoices and ships the new printer to the customer as part of the trade in deal and intimates Eco Friend Industries to collect the old printers from customers’ site;
    Note: Dealers are not part of any kind of reverse logistics services
  • For printers under Lease/Demo/BIS testing/Sales etc., the sales team will intimate ECO friend Industries, to collect the printers from customers site post completion of agreed tenure;
  • Subsequently, Eco Friend Industries, will collect the old printers from customer’s doorstep and deliver it to their collection centre at A205, TTC MIDC, Pawane, South Central Road Navi Mumbai 400 710 for further recycling process.

i) Names/address of collection centres, reverse logistic service provider, courier service etc.

Collection Centre and Logistic Service Provider Eco Friend Industries, A205, TTC MIDC, Pawane, South Central Road Navi Mumbai 400 710

ii) Provision of Toll free numbers for consumers to help them in sending their E-waste
1800 103 4812


Contact Us

Sales and Marketing contact:
+91 75063 45599
9:30 AM - 6:30 PM (Monday - Friday)

Service and Technical support: