Videojet Equipment Maintenance

Dear Customer,

The health and safety of our associates, customers, and partners is our highest priority. We at Videojet, are committed to providing you the support needed to run your coding and marking equipment smoothly. In order to maintain your printer trouble free during long shut down periods, please refer to the below guidelines.

Continuous inkjet (CIJ) printers :

  • Use UPS/Stabilized supply recommended for your printer.
  • Check electrical connection and ensure print head is clean.
  • Start the printer through startup sequence and run for 30 minutes. Follow the shutdown sequence to switch off the printer.

Large character (LCP) printers :

DOD: 2120, 2110, Unicorn I & II

  • Maintain air supply to the printer. Use UPS/Stabilized supply recommended for your printer.
  • Perform purging often to avoid nozzle blockages and take test print to check quality, cover the print head when printer is not in use.

Hi Res: 23XX series

  • Maintain air supply to the printer. Use UPS/Stabilized supply recommended for your printer.
  • Perform purging often to avoid print head blockages and take test print to check quality.
  • Clean the print head and cover print head with shipping plate.
  • Make sure that the printer remains in the upright and level orientation.

Thermal Transfer Over (TTO) printers :

  • Use UPS/Stabilized supply recommended for your printer. Clean dust or moisture from printer, Encoder, Sensor, rubber Pad/Roller, Ribbon on cassette and clean Print head with Videojet recommended swab. Switch on, check for printer functioning.

Thermal Inkjet (TIJ) printers :

  • Use UPS/Stabilized supply recommended for your printer. Clean dust or moisture from printer and check Encoder, Sensor and Cartridge. Switch on, check for printer functioning.

Laser printers :

  • Use UPS/Stabilized supply recommended for your printer.
  • Maintain/follow safety protocol.
  • Take test print and check once in a week.

Label Print & Apply (LPA) :

  • Use UPS/Stabilized supply recommended for your printer.
  • Check & clean dust from printer, labels, ribbon, print roller, gap sensor, rollers.
  • Check all connections of sensor, encoder etc.
  • Clean print head with Videojet recommended swab.
  • Switch ‘ON’ the printer. Check print quality.

We have created an emergency response team of our experts in the present situation for telephonic technical support.

Use Original Consumables to ensure code integrity and excellent machine performance. For optimal print quality, use Original inks and consumables from Videojet. We are fully prepared to support our customers through these challenging times. Please don’t become prey to any unscrupulous elements who offer nonstandard Ink and consumables which might effect print performance.

Advantages of Videojet consumables

  • Consistent Print quality
  • Optimum usage of Fluids
  • Low Maintenance / spares cost
  • Warranty
  • Health & Safety

You can reach to us directly for all your Inks and other consumable requirements.

Toll Free No: 1800-103-4812

Email : Marketing.India@videojet.com

Contact Us

Sales and Marketing contact:

+91 75063-45599

9:30 AM – 6:30 PM (Monday – Friday)

Service and Technical support:

1800-103-4812