The selection of the right printing solution is one of the critical elements for delivering the required system performance to your customer. The right application, technical and field support help ensure that the printer installation meets your overall project timelines and the final solution meets your customer’s expectations – long after acceptance testing.
Our application specialists, supported by our service and support teams in over 135 countries, are available locally where needed for installation and post-sales support for both you and your customers. We offer the most comprehensive range of printing technologies, accessories and supplies to provide a complete solution for seamless integration.
- Our global application specialists can provide project design and management, Factory Acceptance Testing (FAT) support, and integration support including guides, 2D drawings and 3D drawings
- We can have a Videojet service technician on-site during installation and for Site Acceptance Testing (SAT) support to help ensure it goes smoothly
- In addition to emergency repairs, Videojet’s service technicians provide preventive maintenance and operational recommendations to help improve your customer’s uptime
- We have dedicated 24 x 7 help desk / technical support operations in 16 countries to help your customers with application support, troubleshooting and fault recovery
- Videojet meets coding and marking challenges with the broadest technology offering in the industry
- From environmental enclosures for tough environments and fume extraction systems for laser marking systems to traversing units, we offer a wide range of accessories for each printing technology to meet the unique demands of the application
- With over 40 years of development experience, Videojet has invested significant resources to create leading ink and ribbon solutions for a vast range of substrates and applications
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