Customer Service FAQ

FAQ’s

You will find the following information here:

How do I purchase products on-line?

You can purchase products on-line at videojetdirect.com.

Where do I send my payments?

Videojet Technologies Inc.
12113 Collection Center Dr.
Chicago, IL 60693

How do I contact Customer Service?

Phone: 1.800.843.3610
Fax: 1.800.582.1343
Email: vti.domesticcs@videojet.com
6:30AM to 6:00PM CST Monday thru Friday

How do I locate/contact a sales person or Distributor in my area?

You locate/contact a Videojet sales person or Distributor in your area using the Sales and Distributor Locator.

What is Videojet’s correspondence address?

Videojet Technologies Inc.
1500 N. Mittel Blvd.
Wood Dale, IL 60191-1073

How do I request copy of my Invoice / Credit memo?

Please email: vti.domesticcs@videojet.com or call 1-800-843-3610 option 5.

How do I process a return?

Please email: vti.domesticcs@videojet.com or call 1-800-843-3610.
Note: RMA number is required for ALL returns.

How do I register for online ordering?

You must be an existing Videojet customer to register for on-line ordering, please have your customer number available when registering. Click here to register.

How do I register for online ordering if I am not a Videojet Customer?

Please email: vti.domesticcs@videojet.com or call 1-800-843-3610.

What are the benefits for online registration?

No wait time, order 24/7. You can also check your order status, order history and payments.

Contact Us

Sales and Marketing contact:

7506345599

9:30 AM – 6:30 PM (Monday – Friday)

Service and Technical support

1800-103-4812

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Sales: +91 72900-62569
Service & Technical support: 1800-3000-1199
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